Privacy Policy

We collect information that you voluntarily share with us, including:

• Contact details — name, business name, email address, and phone number submitted through our contact, quote, or distributor request forms.
• Order & quotation details — products of interest, quantities, shipping destination, and any notes you provide.
• Communication history — messages exchanged with our team via email, WhatsApp, or phone.
• Technical data — basic browsing information such as browser type, device, and pages visited, used to improve site performance.

The information we collect is used to:

• Process quotation requests and fulfill product orders.
• Respond to enquiries, support tickets, and distributor applications.
• Send service-related updates regarding your orders or requests.
• Improve our catalog, website usability, and customer experience.
• Comply with legal, regulatory, and accounting obligations.

Our website uses cookies and browser local storage to keep your shopping cart and preferences working smoothly between visits. We may also use anonymous analytics to understand which pages are most useful. You can disable cookies in your browser settings at any time, but some features (such as the cart) may not function correctly without them.

We do not sell or rent personal information. We may share limited data with trusted service providers strictly to fulfill your requests — for example, shipping carriers for order delivery or payment processors for secure transactions. These providers are bound by confidentiality obligations.

We apply reasonable technical and organizational safeguards to protect personal information against unauthorized access, alteration, or disclosure. While no online transmission is 100% secure, we continually review our practices to keep your data protected.

We keep personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, it is securely deleted or anonymized.

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. You may also object to or restrict certain processing activities. To exercise any of these rights, please contact us using the details below.

As we serve customers in more than 100 countries, your information may be processed outside your country of residence. We ensure that appropriate safeguards are in place whenever data is transferred internationally.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when the latest revision took effect.

If you have questions about this Privacy Policy or how your personal information is handled, please reach out: